IT Support

PREMIUM IT SUPPORT WITH PEACE OF MIND

12th Year Anniversary Promotion - 40% Discount
  • 24x7 Remote Support
  • Onsite Support
  • Emergency Support
  • Certified Engineers

IT SUPPORT

Go ahead and Focus on your Core Business while we do the heavy lifting IT work for you.

Remote Support

When we say that help is just a phone call away, we mean it! We often resolve issues with a quick chat or by remotely connecting to your system, saving you hours of time and money.

Onsite Repairs

If we can't fix a problem remotely or you need on-site assistance, that's not an issue. We will be come to you with appointment and at a time suitable to you. We are available 24x7 to support your business.

Application Setup

If you need help with setup, configuration or troubleshooting of any application like Microsoft Office, Sage or any other ERP & CRM application, give us a call and we will be more than happy to assist you.

Emergency Service

Same-day service isn’t good enough for us! So our team of expert computer technicians can arrive at your home or office in few hours to help you tackle and resolve whatever problems you are facing.

24x7 Support

We understand that 9-5 was not made for everyone! And so our "After-Hours" support is available 24/7 - for those circumstances in which waiting simply isn’t an option.

Maintenance & Upgrade

Is your relatively new PC slowing down for no obvious reasons? Don’t worry – our techs can help you with system maintenance and upgrade saving you time and money.

Virus Removal

Viruses, malware, trojans, ad-ware – if it’s bringing your system to its knees, we’re there to get you back on your feet! We specialize in clean-up, prevention and innoculation.

Backup & Recovery

No need to panic! We have multiple backup tools and options to assist you accordingly. Ensuring you get agreed RTO and RPO to ensure you can work and sleep peacefully.

Big or Small, Rookie or Professional —
We Have a Plan For You

Same-Day Service for One-Off Cost (No Hidden Charges)

Bronze Package

£25
  • Free up Disk Space
  • System File Check
  • Clear Internet History
  • Clear Cookies and Cache
  • Recommend Changes
  • Free Software: Pack
    Chrome, Firefox, Microsoft Edge, VLC, Adobe Reader, Notepad++, WinRAR, 7Zip, AnyDesk, iTunes and Java Installed.
  • 30 Days Free Antivirus.
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Silver Package

Includes all from Bronze + £35
  • Virus and Malware Scan
  • Remove broken Links
  • Registry Cleaned
  • Clear Event Logs
  • Remove Old Software
  • Defragment Hard Disk
  • CPU Heat Test
  • Memory (RAM) Test
  • Hard Disk (HDD & SSD) Test
  • 60 Days Free Antivirus
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Gold Package

Includes all from Silver + £50
  • Antivirus Updates
  • Drivers Update
  • Windows Updates
  • Windows Upgrade
  • Security Adjustment
  • User Profile Management
  • User Data Migration
  • Organise Start Menu
  • Setup Shared Drive
  • 180 Days Free Antivirus
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Customised Package

Per Hour £40
  • Want Customised Support?
  • Charged on Hourly Basis
  • No Contract – Just pay for what you use
  • We will help you fix any Computer Issue
  • From £35 Per Hour During Business Hours
  • From £55 Per Hour During Out Of Hours
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Led by Experience, Powered by Knowledge, Delivered with love!

24x7 Remote Support

We Support Home and Personal Users 24x7 across the world. Wherever you are, if you can connect to the internet we can help you.!

Speed Really Matters

Why waste money on buying a new computer when we can make your existing computer as good as new saving you some serious money and time!

20+ YEARS OF EXPERIENCE

We have been supporting Individuals and SMBs for over 20 years. People from all over the world use our service. We get things done Right - First Time!

What Makes ESSPL Supports So Different?

With more than 20 years of experience in IT, we focus not only in fixing an issue but also preventing it from happeneing again in future!

Employee Owned

Being employee-owned keeps us focused on unique requirements for our users. We're committed to helping everyone find success online.

Passion for Privacy

We believe in everyone's right to privacy, and we back that with a strong anti-spam policy.

Commitment to Security

Our many security features include Complex Password Policy, Multi Factor Authentication, Auto-enabled sFTP and Free SSL from Let's Encrypt.

Embrace Open Source

We always discuss open source solutions with our customers whenever possible, to help them save money and support local community as well.

24/7 Support

We are available 24x7 to support you ensuring your business does not suffer any downtime.

100% Uptime Guaranteed

We guarantee it so you don't have to worry about it.

Good to Know:

  • Business Hours: Mon - Fri: 9AM - 6PM, Excluding Bank Holidays.
  • On-Site support is available for clients in 30 Miles radius from Swindon.
  • If you are outside this zone and if travel time exceeds 1 hour, an additional £30 call-out fee may apply.
  • We do not provide hardware repair service like: fixing cracked screen, hinges or motherboard repair.
  • Appointments may not be available immediately after payment but will be arranged within 4 hours.
  • The PC having an issue MUST be on the internet for us to provide remote assistance, unless you are looking for telephonic support.
  • A Support Package must be purchased before calling us, as we will need the reference number to be able to connect to the remote system.