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Vendor Warranties And RMA

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Elegant Systems – RMA & Warranties

A. GENERAL CONDITIONS FOR RETURNS

  1. Every request for return of product must be addressed in writing by fax, mail or through ERMA online tool https://esspl.co.uk to the Customer Support Department.
  2. Product can only be returned once Customer Support has issued a valid RMA number.
  3. An RMA number is valid for 5 days after its issue by Customer Support; consequently the concerned products must be returned to Elegant Systems within that period of time.
  4. Only product purchased at Elegant Systems can be returned. Verification may be made via invoice number and date and in some cases on the serial number detailed on the invoice.

B. REASONS FOR RETURNS

  1. DoA (Dead on Arrival)
    • The DOA conditions for any product reflect those of the manufacturer.
    • Elegant Systems does not offer any warranty other than that granted by the manufacturer to Elegant Systems. Consequently, the warranty conditions provided by Elegant Systems will be an exact copy of the manufacturer’s.
    • In some cases, the manufacturer’s warranty conditions specify a third party address to which DOA items must be returned. In these cases Elegant Systems will not accept receipt of returned goods.
  1. Defective products
    • Elegant Systems does not offer any warranty other than that granted by the manufacturer to Elegant Systems. Consequently, the warranty conditions provided by Elegant Systems will be an exact copy of the manufacturer’s.
  1. Incorrect deliveries by Elegant Systems
    • Customer Support must be notified of all incorrect deliveries within 5 working days within date of delivery.
    • Only products in their original condition and without damages to the box will be accepted for return.
  1. When returning the product please note the following guidelines:
    • The product must be adequately packed and the RMA number clearly displayed without marking the original packaging
    • The product is in its original packaging
    • The product is returned within 5 working days of issue of RMA
    • Elegant Systems reserves the right to refuse credit if product is not in a satisfactory condition
    • Please contact Elegant Systems Customer Support team to arrange a collection, Quoting your RMA no. and Reason for return.
      [email protected] or 0-330-057-1001
  1. For Stock Balance and Customer Error returns:
    • A re-stocking fee will be applied to all Customer Error returns
    • Credit will be issued at current price of the product or price paid, whichever is lower
    • Credit value is determined at the time the product is received into Elegant Systems’s warehouse and not upon issue of RMA
    • Stock Balance and Customer Error returns must be Mint and Unopened and returned via customers own carriers
    • Elegant Systems reserves the right to refuse credit if product is not in a satisfactory condition
  1. Products damaged at delivery by Elegant Systems
    • Customer Support must be notified of all damaged deliveries within 5 days date of delivery.
    • Transportation cost for returning the material will be at the expense of Elegant Systems.
  1. Incorrect customer order
    • Elegant Systems reserves the right to issue or not an RMA number for the return of product in cases where the customer has mis-ordered
    • Only goods in sealed, undamaged original cartons with manufacturer seal intact and within the stated manufacturer warranty period may be returned.
    • Elegant Systems reserves the right to charge the customer a restocking fee of at least 10% of the product value.
  1. Special/exotic products
    • Under no circumstances will Elegant Systems accept returns of product that was specifically ordered for a customer – for example configurations or other items that have been quoted on the basis that they are non-returnable.

Return of goods
Goods must be returned in their original packaging, complete, with all original tags attached, user manual, warranty cards, and original accessories in manufacturer packaging, without any printed tape or any writing on the box to following address only :

Elegant Systems Returns Department
5, Cagney Drive, Swindon, Wiltshire, SN25 4YR

Tel: 0330 057 1001

Damaged boxes and Invalid RMA numbers will be rejected at the bay door.

Shipment recommendations

Returns are only accepted if referenced through a valid RMA number.

This RMA-number must be clearly indicated on the upper side of the box in such way that damage of original box is excluded. Always mention the RMA-number on the freight slip as well, especially when returning the goods yourself.

Contact and opening hours:
Customer Service

Opening hours
Our standard opening hours are 9 AM to 6 PM, Monday to Friday.
Support outside of our standard hours can be arranged through your Account Manager.
  

Returns

  • Address : Elegant Systems – 5, Cagney Drive, Swindon, Wiltshire, SN25 4YR
  • Return timings are 11 AM to 4 PM, Monday to Friday.

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